Frequently Asked Questions

Everything you need to know about shopping with Mavi.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return window for all unwashed and unworn items with original tags attached. Returns can be initiated through our online portal for a full refund or exchange.

How do I find my perfect fit in Mavi jeans?

Each product page features a detailed 'Size Guide' and 'Fit Finder' tool. We provide measurements for waist, inseam, and rise to help you compare with your favorite pair of jeans.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at the final stage of checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay or Klarna.

How should I care for my denim to ensure it lasts?

To maintain the color and shape of your Mavi jeans, we recommend washing them inside out in cold water and hanging them to air dry instead of using a tumble dryer.